Reviews

Came in after another shop was unable to repair my truck correctly. Within a day I was contacted with repair suggestions and pricing. Throughout the repair process communication was excellent with frequent updates, this seems to be lacking at other auto shops for some reason. The work done was excellent and truck drives like new. What more can I say, you have earned a new customer.

Welcome to the SSA family, John! We were sorry to hear about your issues with the other shop. Doing good business and standing behind our workmanship for life is what sets us apart. Glad your truck runs and drives as good as it looks now. You trusting us with your vehicle is greatly appreciated, and we hope to see you again. The staff at Super Service Automotive Inc.

- Super Service Automotive

Jacob was great to work with. Always a good experience going to this shop. The crew does amazing work and are very nice.

Thank you! We appreciate the kind words and hope to continue servicing you and your family with 5 star service. Thanks again, SSA.

- Super Service Automotive

I'm very pleased with the overall experience I had with Super Service Automotive. I took my truck in to get diagnosed, and had quite a bit of work I opted to have done. I felt like they were extremely transparent with their pricing and honest with the recommendations they had for my vehicle, based on their diagnostics. Their customer support was fantastic. They were consistent with their communication and made timely replies to any questions or concerns I presented along the way. Everyone was extremely personable and friendly. I would highly recommend checking them out the next time you need your vehicle taken care of.

What a great way to start a Monday! Reading this makes everyone at SSA super happy. We’re pumped that our passion shows in our work. Your business is greatly appreciated and we hope to see you again!

- Super Service Automotive

Glad to see we earned 5 stars. Thanks for coming in. We hope to see you again!

- Super Service Automotive

Very professional and let you know everything that is going on with your vehicle while they’re working on it

We’re happy to help! Thank you for bringing your vehicle in. We appreciate your business!

- Super Service Automotive

My first time there and they were very nice accommodating , knowledgeable, and excellent service . I was told about them through word of mouth of family members that lives in Middletown.

Thanks for coming in! We are happy to help and hope to see you again. Until next time!

- Super Service Automotive

Thanks Harvey! We hope to see you again.

- Super Service Automotive

Thank you for the review. We are happy to help! Hope to see you again, SSA.

- Super Service Automotive

Quick and thorough!

Awesome! Thanks for coming in. We appreciate the kinds words and your business means a lot!

- Super Service Automotive

I will not recommend anyone to have their cars worked on by you guys I had my car drop off for one particular problem $1,500.00 later and all I had done to my car was the valve cover gasket replaced and my timing chain looked at and I was told that if I don’t pay for more diagnostics that my car will be running the same way made me pay for a oil filter telling me the one that’s on it is incorrect and gonna cause oil pressure problems even though I took it to BMW and the never said anything about it the front desk service was nice I don’t know what happens in the back with your guys techs but I will never be coming here again and I will be sure to write this same review on Better Business Bureau as well this company just just a group of money hungry inconsiderate people I understand you guys got this new shop and I guess you guys trying to make the money back from the move but this is not how you do business playing in hard working people’s face making them spend money on stuff they don’t need that’s why you guys will always have a one star review from me Have a pleasant day

Hello. We are sorry to hear that you’re unhappy. When your girlfriend dropped off her BMW, it had a ton of check engine light codes and timing/boost codes. We had diagnose the codes by pulling the valve cover to check the timing. Upon removal and installing all of the alignment tools, we determined that the engine was out of time from a previous repair. At that point you guys declined any further repairs and we put it back together with a new gasket as the other was leaking prior to service. Also, the oil filter cap was wrong and not sealing the filter which is a huge area of concern as it can starve the engine of oil and cause fault codes. We even gave you guys the old part so it could be returned. We have been at this location for almost 5 years. It was built to better serve the community and handle the work load we have to take care of our customers with fair and honest auto repair. If you have anymore questions or concerns please don’t hesitate to reach out. Thank you, SSA.

- Super Service Automotive

The customer service at this location is phenomenal ! I know I be sounding a little stupid over the phone, but Stevie is so patient, very knowledgeable, great at reassuring, and ready to answer any question you may have. Not to take away from how pleasant everyone else there is of course, I just wanted to shine a little light on Stevie. Thank you.

She’s great! We’re happy to help and hope to see you again. Thank you for the kind words!

- Super Service Automotive

We appreciate you leaving your first review ever, for us! Thank you for taking the time out of your day to so. Your business is greatly appreciated.

- Super Service Automotive

Another great repair experience. We go hard on cars and these guys keep us safe. Drives amazing after repairs.

Thank you Kathleen! We're delighted to read your feedback. Making sure you're safe and satisfied is our priority.

- Super Service Automotive

Thank you for the 5-star rating, Kyle! We're delighted to hear that you had a great experience with us at Super Service Automotive. If there's anything else we can do to help, please don't hesitate to reach out. We look forward to serving you again in the future!

- Super Service Automotive

Always professional, great communication and awesome staff!

Thank you Sandra! You were a joy to work with and we hope to see you again!

- Super Service Automotive

Very professional and communication was top notch. Thanks for the great service. They diagnosed my original issue and notified me of additional issues in a professional manner. Price is reasonable and well worth it for the work they need to perform. No complaints with anything!

That’s amazing! You’re quite welcome. It was our pleasure. Until next time!

- Super Service Automotive

SSA found my issue with my Audi Q5 quickly and communicated effectively. Will definitely use them again!

Thank you for trusting us with your Audi, it means a lot. We’re happy to get you back on the road. Hope to see you again!

- Super Service Automotive

Trustworthy and reliable shop to take your vehicles too. Always a great experience with reasonable prices ! Take all my cars here

Thank you! Your kind words and trusting us with all of your vehicles means the world to us. We appreciate your business and hope to see you again. SSA

- Super Service Automotive

Thank you for the 5 stars, Nicholas! We appreciate you bringing your truck in and hope to see you again.

- Super Service Automotive

Thanks for the 5 stars! We appreciate your business. Hope to see you again, SSA.

- Super Service Automotive

SS always seems to do the right thing. Not only do they do a phenomenal job keep our cars running and it great shape, but if something goes sideways, they still take care of the customer! Today we went to drop the car off to be checked out and the customer service was top notch as always! We’ve had a few things in the past couple months happen with the cars and it gives us such piece of mind knowing we have Super Serice Automotive in our corner - thanks for everything and please don’t ever change!

Appreciate the kind words! We are here for you guys. No matter the issue, lending a helping hand is what we’ll do. Thank you for your business, and we’ll see you next time. SSA

- Super Service Automotive

I am pleased with the oil & filter change, air filter and wiper blades replacement. However, my tires were Over Inflated such that the TPMS detected the too High Tire Pressure while l was diving and generated an Alert on my Dashboard. I pulled into a parking lot, checked the tire pressure on all tires to find them 8 to 10 PSI over the recommended setting. I deflated the tires to a normal setting and manually reset the TPMS system. Upon returning home l called and shared my experience with your service personnel.

Hey Greg. We are really sorry to hear about your tire pressure light. Come Monday, we will be sure to have all of our digital tire pressure inflators calibrated. In the high temperature summer months, pressures in the tires will raise with expansion from the elevated heat. None the less, we want you to have a 5 star experience so if there’s anything we can do now, or next time, please don’t hesitate to let us know. Thank you!

- Super Service Automotive

Great service and easy scheduling, service approval, and payment processes. Great people who truly care and do great work.

Thank you Justin. Makes us happy to know that you’re happy! We do love what we do, and glad it shows! Thanks for coming in. SSA

- Super Service Automotive

Thank you Donnie! We appreciate your business and happy to see we earned 5 stars!

- Super Service Automotive

Super Service Automotive is wonderful to work with. Being able to send a quick text whenever I have an issue or need to schedule an appointment, makes things so easy. I also appreciate the periodic check-in texts, which show they genuinely care about their customers and the service they provide. Highly recommend!

We are happy to have you in the SSA family! Thank you for trusting us with your vehicle. The kind words mean a lot. We hope to see you again and appreciate your business!

- Super Service Automotive

Great service, friendly staff, highly recommend

Thank you for the referral, Brian! We appreciate your business. Hope to see you again! SSA

- Super Service Automotive

All good as usual

Thank you! We hope your vehicle is running great and look forward to serving you 5 star service again. Your business is greatly appreciated!

- Super Service Automotive

Thanks for the 5 stars, Rob! We appreciate your business and hope to see you again

- Super Service Automotive

Great experience at this shop. Needed battery tested (AAA didn’t show with a battery or tester). It was not holding a load and so they replaced with a new one. This is with no appointment and stranded miles from home! I think we will travel a bit to use SSA in the future. Also, shop was very clean and professional in every way including the gals behind the counter.

It was our pleasure to help Troy! We are lucky to have the ladies in the office. They do a great job! Thanks for coming in and we appreciate the kind words. SSA

- Super Service Automotive

Had our Toyota at Super Service Automotive for 100,000 mile maintenance. These guys and gals did an excellent job as usual. They are very professional and they do quality work. They are a great dealer alternative.

Thanks a bunch! We are happy to help and love keeping you guys in Middletown. The kind words are greatly appreciated. Hope to see you again! Phoebe said that you guys were a joy so feel free to request her as your service writer when you come in next time. SSA

- Super Service Automotive

Fast and friendly!

Thank you Amanda! We are happy to help.

- Super Service Automotive

Thank you for leaving us a review. We are happy to earn and keep your business. You’re in great hands here at SSA!

- Super Service Automotive

Great service, friendly and fast! Can't recommend highly enough

Thank you for the glowing review, Jon Burton! We're thrilled to hear that you had such a positive experience with us. Providing friendly and fast service is always our goal. We appreciate your recommendation and look forward to serving you again in the future!

- Super Service Automotive

Thanks for the 5-star review, Gina! We're thrilled to hear that you had a great experience with us. If you ever need any assistance in the future, just let us know. We're here to help!

- Super Service Automotive

Very efficient and worked with me to get my car to pass inspection. Amazing customer service and fast repairs. Will def be going back.

Thank you, Danielle! We're so glad to hear that you had a great experience with us. We pride ourselves on providing efficient and exceptional customer service. We can't wait to welcome you back in the future!

- Super Service Automotive

Excellent service!!!

Thank you, David! We're thrilled to hear that you had an excellent experience with us. It's our goal to provide top-notch service to all of our customers. If you have any further feedback or need assistance, please don't hesitate to reach out.

- Super Service Automotive

Great experience and professional team! My a/c works better than ever now!!!

Thank you for the 5-star review, C Will! We're thrilled to hear you had a great experience with our professional team! It's wonderful to know your a/c is working better than ever now. We appreciate your feedback and look forward to serving you again in the future!

- Super Service Automotive

They do a great job servicing vehicles, providing tire options, and more. Great local business in the MOT area.

Thank you Lee for the awesome 5-star review! We're thrilled to hear that you had a great experience at our business. It's fantastic that our vehicle servicing, tire options, and more met your expectations.

- Super Service Automotive

As always the team there is always a pleasure to chat with. Always helpful. I went in for oil light warning. They took my car in and checked it out and took care of the issue. The best and well informed team of workers there.

Thank you for the 5-star review, Linda! We're thrilled to hear that you had another great experience with our team. Providing exceptional service and being well-informed are priorities for us. We appreciate your continued support and we look forward to taking care of your car in the future.

- Super Service Automotive

Thank you for the 5 stars! Means a lot to us. We hope to see you again!

- Super Service Automotive

Easy drop off and pick up. No problem’s, job well done.

Thank you Lucy. You were super sweet and great to work with. We hope to see you again!

- Super Service Automotive

We appreciate you taking the time to leave us a review. It makes up happy to serve you and see that we earned 5 stars. Thank you!

- Super Service Automotive

Thank you! Your happiness is important to us. We hope to see you again, SSA.

- Super Service Automotive

I took my car for Air Conditioning Service. My Air Condenser was damaged in a minor Accident so I had it replaced. That particular Shop doesn't service Air Conditioning so I took it to Super Service Automotive, where they performed a Multi point vehicle inspection but didn't service my AC at all. They lied to me about performing a die check on my AC system. They charged me for an AC diagnostic & the diagnostic was false. I took my Vehicle to a different shop that is about 3 miles away. They found no Die, no Leaks & serviced my AC for a better price. My AC is now running Great! I will not take any of my Vehicles to SSA again. I will not recommend this place to anyone. I feel like they tried to get over on an Older Guy & didn't service my AC because I didn't agree to any of their suggested repairs.

Hello Lou. We are sorry that you feel that way. Your vehicles AC evaporator, which is behind the dash, is leaking Freon and has ultraviolet dye all over. Legally being a certified MAC AC repair shop, we are not allowed to expel Freon into the atmosphere knowing that there is a leak present. This is the reasoning as to why we never charged you for the service, just the diagnostic charge, as it would have leaked right back out. We gave you a quote for the evaporator, which was declined. Thank you

- Super Service Automotive

I had brought in my 2015 Chevy Silverado to get the AC condenser replaced and they did an excellent job! Now I’m ready to be cool 🥶 this summer. Great customer service! And excellent workmanship

Happy to help! Thanks for trusting us with your truck. We are glad to get your air conditioning back up and running!

- Super Service Automotive

Communication top tier, got my car serviced quickly and without hassle

Awesome news! Thanks for coming in. We appreciate the kind words. Hope to see you again!

- Super Service Automotive

Happy to help! Thank you for the review. We appreciate the feedback and hope to see you again!

- Super Service Automotive

Thank you for the 5 stars, Gary! We are happy to be your first choice for all your automotive needs. Your business is greatly appreciated. Until next time, SSA.

- Super Service Automotive

We appreciate you, Stephen! Thanks for coming in. Until next time, SSA.

- Super Service Automotive

Thank you for the 5-star rating, Jason! We're delighted to hear that you had a great experience with us! If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!

- Super Service Automotive
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